Soccer Master Des Moines Urbandale

Soccer Master and Freddy, the manager, do not care at all about their customers. I am so super disappointed and angry at the lack of customer service I received at Soccer Master in Urbandale today. One week ago, on 10/20/21, my 10 year-old son and I went to Soccer Master to buy new keeper gloves. The salesman working that night convinced me to purchase the more expensive, $75 gloves because, in his words, “These are a much higher quality and will last you way longer than the other brands, where you pay for the name.” I was hesitant but trusted him to be the expert. My son, who as I mentioned is TEN and therefore not taking a lot of super hard shots to his gloves or anything, has used those gloves exactly 3 TIMES at practice and they are already torn on the palm. I took them to Freddy at Soccer Master and he said tough luck. Not willing to exchange them or do anything at all. Freddy’s excuse was that the glove company won’t warranty them, so he won’t, either. Actually West Coasst Goalkeeping’s warranty says that within 30 days they will exchange used gloves if there is a problem. Freddy wouldn’t even do that. Incredibly disappointing, as my family has been very loyal customers at Soccer Master for many years now and they’re the only soccer store in town. I believe if I’d bought those same gloves at Scheels or Dick’s and this had happened, those stores would do what was right and exchange them for a new pair. I WOULD NOT RECOMMEND DOING BUSINESS WITH SOCCER MASTER, unless you don’t care that they won’t do anything to make it right for their customers. At the very minimum, I hope Freddy educates his salespeople on what to say. I feel like I got tricked into buying the expensive gloves and then got screwed over when they were junk. HORRIBLE SERVICE, HORRIBLE MANAGEMENT, HORRIBLE STORE.